Returns & Refund
退換貨須知
EN / 中文
Thank you for purchasing our tea products. Below is our return and exchange policy, please read and understand it carefully. We aim to provide the best products and services while ensuring smooth business operations.
Product Inspection
Upon receiving the tea products, please inspect the packaging and the products immediately. If you notice any packaging damage or product defects, please contact our customer service team immediately. We will do our best to assist you and address your concerns.
Tea Appreciation
Tea is a natural product, and its taste, aroma, and appearance may vary due to various factors. Due to individual taste preferences, we cannot accept returns or exchanges based on personal preferences.
Accuracy of Descriptions
We strive to ensure the accuracy of tea product descriptions and images. However, due to differences in display devices and personal perception, the actual products may differ from the images. We recommend reading the product descriptions before making a purchase and consulting our customer service team if needed.
Return and Exchange Policy
Unless the product is damaged or defective during shipping, we generally do not accept returns or exchanges for tea products. In exceptional cases, if you wish to apply for a return or exchange, please contact our customer service team and provide relevant order information and product condition description. We will assess your request based on specific circumstances.
Refund Processing
If your return or exchange request meets our policy criteria, we will process the refund accordingly. Please note that refunds may require some processing time, and we will do our best to process your refund request as soon as possible.
Return and Exchange Conditions
To protect the quality and hygiene of the tea, we only accept returns or exchanges for unopened and unused products. Please ensure the original packaging of the product remains intact. If you have opened or used the product, we will not be able to accept the return or exchange request unless the product is damaged or defective during shipping.
Return and Exchange Shipping Fees
Unless the product is damaged or defective during shipping, you are responsible for the shipping fees for returns or exchanges. Please note that we recommend using a traceable shipping method to ensure the safety and traceability of the return or exchange.
If you wish to initiate a return or exchange, please make sure to contact our customer service team within 7 days of receiving the product, and provide the purchase order number for the return process (returned items must be in brand-new condition and with intact packaging).
If you wish to initiate a return or exchange, please make sure to contact our customer service team within 7 days of receiving the product, and provide the purchase order number for the return process (returned items must be in brand-new condition and with intact packaging).We appreciate your understanding of our return and exchange policy, which is designed to ensure product quality and customer experience. If you have any questions or need further assistance, please feel free to contact our customer service team. We are dedicated to providing support and solutions to you.
Contact: service@higgsqtspace.com
退換貨須知
感謝您選購我們的茶葉產品。以下是我們的退換貨須知，請仔細閱讀並理解。我們希望提供最好的產品和服務，同時也需要確保商業運營的順利進行。
- 台灣地區依照消費者保護法，我們提供「七天鑑賞猶豫期」的權益。請留意，鑑賞期非試用期，若您收到商品經檢視後有任何不合意之處，請勿拆開使用。並立即依照退貨規定辦理退貨。產品一經拆封接觸空氣，我們將拒絕進行退換貨。
- 若要辦理退換貨，請務必貨到 7 天內聯絡客服人員，並提供購買單號辦理退貨事宜（退回商品必須是全新狀態且保持完整包裝）。
- 商品連同(發票，註明辦理換貨或退款、詳細說明狀況及簽名，三聯式發票請蓋公司發票章）。收到商品後會立即為您辦理。
- 海外運送（非台灣地區之配送）除商品本身有瑕疵外，海外購物恕不受理退換貨服務，下單前請確認品項，如有商品瑕疵問題請您使用網站客服告知我們，我們將協助您處理後續貨品事宜。
檢查產品
在收到茶葉產品後，請立即仔細檢查包裝和產品。如果發現包裝損壞或產品瑕疵，請立即聯繫我們的客戶服務團隊。我們將盡力提供援助並處理您的問題。
鑑賞茶品
茶葉是一種天然產品，其味道、香氣和外觀可能因多種因素而有所差異。由於個人口味的差異，我們無法接受因個人偏好而申請退換貨。
描述準確性
我們努力確保茶葉產品的描述和圖片準確無誤。然而，由於顯示設備和個人感知的差異，實際產品可能與圖片有所不同。我們建議您在購買前閱讀產品描述，並在有需要時諮詢我們的客戶服務團隊。
退換貨政策
除非產品在運送過程中受損或有瑕疵，我們通常不接受茶葉的退換貨。在特殊情況下，如果您希望申請退換貨，請與我們的客戶服務團隊聯繫，並提供相關的訂單信息和產品狀態說明。我們將根據具體情況評估您的申請。
退款處理
如果您的退換貨申請符合我們的退換貨政策，我們將根據具體情況處理退款事宜。請注意，退款可能需要一定的處理時間，我們將盡力儘快處理您的退款要求。
退換貨運費
除非產品在運送過程中受損或有瑕疵，退換貨的運費將由您承擔。請注意，我們建議您使用可追蹤的郵寄方式，以確保退換貨的安全和追蹤性。
我們希望您能理解我們的退換貨政策，這是為了確保產品品質和客戶體驗。如果您有任何疑問或需要進一步協助，請隨時聯繫我們的客戶服務團隊。我們將竭誠為您提供支持和解決方案。
聯繫客服:service@higgsqtspace.com